You can create new message templates by using the 'Manage Templates' link in the sidebar. Any templates you create here can be used again later, such as if you need to send a similar email to members many times.
A merge tag for a member's first name will look like this ##first_name##. There are quite a few merge tags available, allowing you to personalise an email message. At the time of preparing the message, the system will attempt to insert the first name of a person into the document. These merge fields are only available for automated notifications like password resets, or certificate generation. **Please note that these tags will not work when you try to use the 'Send Notification' feature.
If you want to change information in a merge field, like address or association administrator, you will need to contact PremiumBreed Support at support@premiumbreed.com
If PremiumBreed support have built a custom template for you, you will not be able to change it. This is most often for registration certificates, where advanced formatting is required. All changes will need to be requested through PremiumBreed Support at support@premiumbreed.com