Access levels define which user accounts you can modify. Effectively, you can only modify accounts with access levels lower than your own. This means that if you upgrade another user account to have the same access level as yourself, you will no longer be able to modify their account.
Access levels do not affect what parts of the system you can use
User groups define what areas of PremiumBreed you can use. The main user groups are:
Changes to the Super Administrator group will need to be made by PremiumBreed staff. Request this via support@premiumbreed.com.au
You can manage user groups from the user details screen. As an administrator:
- Select 'User Accounts' from the side menu
- Edit (pencil icon) the user's account
- Go to the 'User Groups' list
- Remove unwanted groups by pressing the red x next to the group
- Add new groups using the dropdown selector underneath the 'User Groups' list
Users can create their own accounts by clicking Need an account? on the main login screen. These accounts wil automatically link up with your membership list by matching on the email address you already have in the system.
Once a member has been added by an administrator
- They go to 'register an account'
- They will then need to put in their email address as it is in their membership record.
PremiumBreed will do the rest!
When a member cannot log in to your system, be sure to get the exact message that they are seeing, and check here in the support guide for a specific solution.
Most likely, the member's account is no longer connected to their login. This can happen if there has been a merge, though the issue is not common.
To resolve this:
This time, when they log in, they will automatically be shown their own details.