Using merge tags in email templates

There will be reduced support between 25 October and 13 November 2026.

Using merge tags in email templates

Personalise a template with placeholders in curly braces, for example {recipient-name}.

1. Open a template

Open Latest Email Templates and edit the body.

Latest Email Templates, Create

2. Placeholders

Use {recipient-name}, {recipient-id}, {recipient-number}, {recipient-prefix}, {expiry-date}, {sender-name}, and {association-name}.

Name

3. Template shows placeholders

The saved template subject and body keep {recipient-name} and {association-name}.

Welcome merge sample