A merge tag for a member's first name will look like this ##first_name##. There are quite a few merge tags available, allowing you to personalise an email message. At the time of preparing the message, the system will attempt to insert the first name of a person into the document. These merge fields are only available for automated notifications like password resets, or certificate generation. **Please note that these tags will not work when you try to use the 'Send Notification' feature.