Unable to log in with a new email address

Unable to log in with a new email address

Troubleshooting Login Problems

Match the message on the Login page to the next action: reset the password, register, or sign in.

Login page

Wrong password: click Reset it. No account: click Register here!.

After Login

If Login works but membership data is missing, invite or link the user from the membership record.

Unable to see membership information after logging in

If Login works and the membership is missing, invite or link the member from the society membership record.

1. View All

On the home dashboard open Latest Members and click View All.

View All

2. Name

Click the member Name to open the record.

Mira Ellison

3. Send invite

Beside the email address click Send invite (or Resend).

Resend

4. Invite ready

The membership shows Copy invite link when the invite is ready.

Copy invite link