My membership renewal did not update after my membership payment

My membership renewal did not update after my membership payment

Maintaining your member list

The membership directory is Latest Members on the home dashboard. Open it to add members, open a record, or start merge and resign work from that list.

Merging Members

Combine a duplicate membership into the record you want to keep.

1. View All

On the home dashboard open Latest Members and click View All.

View All

2. Name

Click the duplicate member Name to open that record.

Ned Holbrook

3. Merge

On the membership page click Merge.

Merge

4. Proceed with caution

Read Proceed with caution!! The merge cannot be undone.

Proceed with caution!!

5. Choose membership to keep

Select the membership to keep in the list (Name, Prefix, Member No., Email).

Ned Holbrook

6. Confirm merge

Click Delete … and move data to selected member.

Delete Ned Holbrook and move data to selected member

7. Merge successful

The kept membership shows Merge successful, associated records now linked to that member.

Merge successful, associated records now linked to Ned Holbrook

Resigning members

Mark a membership as no longer current with Resign.

1. View All

On the home dashboard open Latest Members and click View All.

View All

2. Name

Click the member Name to open the record.

Ned Holbrook

3. Resign

In the grey bar click Resign and confirm.

Resign

4. Membership resigned

After you confirm, Membership Details shows Date Resigned.

Date Resigned

Changing a contact to a member

Restore a resigned contact as a current member from Update.

1. View All

On the home dashboard open Latest Members and click View All.

View All

2. Name

Click the member Name to open the record.

Mira Ellison

3. Update

Click Update. Clear the resigned date and save.

Update

4. Membership shows

Membership Details shows Date Resigned empty after you save.

Prefix

Sub-contacts

Link related people from Partner Memberships on the membership page.

1. View All

On the home dashboard open Latest Members and click View All.

View All

2. Name

Click the member Name to open the main record.

Ned Holbrook

3. Link

In Partner Memberships click Link. Select the other membership, then click Link members.

Link

4. Partner linked

Partner Memberships lists the linked member.

Mira Ellison